Refunds & Cancellation
Paddle is Clipso’s Merchant of Record and manages checkout, recurring billing, cancellation, and eligible refunds.
One-day monthly trial
The monthly plan starts with a one-day free trial and requires a payment method. Cancel before the trial ends if you do not want the first $1.99 USD monthly charge. The exact renewal timing and total, including tax, are shown by Paddle before you confirm checkout.
Canceling a monthly subscription
You can cancel from Clipso’s Account settings through the secure Paddle customer portal. Cancellation stops future renewal charges. If you cancel after a paid billing period begins, access ordinarily continues through the end of that paid period and then becomes canceled. Cancellation by itself does not automatically refund a completed charge.
Requesting a refund
Request a refund through the contact link on your Paddle receipt, Paddle’s buyer support, or Clipso support. Include the purchase email and Paddle transaction or receipt number. Requests are assessed under Paddle’s current Refund Policy, applicable consumer law, and the circumstances of the request.
Nothing in this policy limits statutory refund, cancellation, conformity, withdrawal, or other consumer rights that apply to you. For digital content, the availability or effect of a statutory withdrawal right can depend on your location, consent to immediate supply, and applicable law.
Effect of refunds and chargebacks
An approved full refund for a lifetime purchase or a full chargeback revokes that lifetime license and its device activations. A partial adjustment is recorded but does not automatically revoke the entire license. Monthly access follows the resulting Paddle subscription state.
Revocation stops clipboard capture, global shortcuts, shelf, paste helper, and AI actions. It does not intentionally delete existing local clips or CloudKit data. You may buy again and reactivate later.
Processing time
Paddle sends approved refunds back to the original payment method. Banks and payment providers control when the credit appears. Paddle’s receipt or support response provides the authoritative refund status.
Contact
For help locating a transaction, managing a subscription, or explaining a refund request, email a.svitelskyi@gmail.com.